Q: What is Amazon recalling and why?
A: Amazon is voluntarily recalling impacted Amazon Basics Executive Home Office Desk Chairs as the caster may break, posing a fall hazard.
Q: Is this an official CPSC recall of the products?
A: No. Amazon is voluntarily recalling impacted Amazon Basics Executive Home Office Desk Chairs in cooperation with the U.S. Consumer Product Safety Commission (CPSC).
Q. Have there been any injuries?
A: One consumer reported a shoulder injury. No medical treatment was reported.
Q. How can I tell if the products I purchased are affected?
A: Impacted Amazon Basics Executive Home Office Desk Chairs were sold starting in September 2021 until April 2022 and show a plastic rib shown in photo below.
Q. What is the company doing as a remedy?
A: Amazon will be offering customers who register, supply photo of the impacted unit, and acknowledge that they have disposed of the chair, a full refund.
Q. What should I do?
A: Impacted consumers should stop using the chairs immediately, register, supply photo, and follow instructions once confirmed that the unit is impacted.
Q. Can I continue to use my unit?
A: No. If you still have the impacted product, we urge you to stop using it immediately and follow the registration steps shown on this page. If your chair is confirmed to not be affected by the recall, please continue use of your product – there is no safety issue.
Q: Where can I find my Amazon Order ID?
A: Amazon notified customers directly and provided the Order ID(s) within their direct customer email communication. You can also find your Order ID by visiting the ‘Orders’ page within your Amazon account.
Q: What type of refund?
A: Amazon will apply the refund to an Amazon gift card or a credit to a valid payment method in the customer’s Amazon wallet. You can view your available balance and activity here: https://www.amazon.com/gp/css/gc/balance